01Receive
Inventory arrives by the pallet
Pallets are checked in against the purchase order and counted into Platinum OS.
Since 1983 In-house fulfillment
We do fulfillment in house.
Your orders are picked, packed and shipped from distribution centers run by our own team, backed by four decades of retail distribution.
13US distribution centers
99%Orders out same or next day
$100M+Credit line behind the inventory
1983Distributing since
Everything after the order, handled by our team.
One team, one system, from the dock to the customer's door and back.
01
Pick, pack and ship
TikTok Shop and marketplace orders picked, packed and shipped, with 99% out the same or next day.
02
Inventory storage
Stock held in our US distribution centers, close to your customers, with restock weighted to what is selling.
03
Returns
Return requests, inspection, refunds and restocking, handled end to end.
04
Bundles and kitting
TikTok-only bundles and gift sets assembled before they go on the shelf.
05
Pallet distribution
Pallet-level moves between our centers and to retail partners.
06
One system
Orders, stock and returns all flow into Platinum OS, so the weekly report matches the warehouse.
How an order moves through our warehouse.
02Store
Racked close to your customers
Stock is put away across our US distribution centers, with restock weighted to what is selling.
03Pick
Orders picked from the shelf
Every TikTok Shop order drops into the pick queue the moment it is placed.
04Pack
Checked, boxed and labeled
Each order is checked, packed and labeled by our own team.
05Ship
99% out the same or next day
Boxes are handed to the carrier and tracking syncs back to the shop automatically.
06Returns and support
Handled end to end
Return requests, refunds, restocking and buyer questions, all handled in house.
Common questions.
Is fulfillment done in house?
Yes. Our own team picks, packs and ships every order from our US distribution centers, the same operation that has been distributing consumer products since 1983.
How fast do orders ship?
99% of orders leave the building the same or next day.
Do you handle returns?
Yes. Return requests, inspection, refunds and restocking are handled end to end.
Is fulfillment included with Buy & Sell?
Yes. When we buy your inventory, we hold it and ship every order ourselves. Ask us on a call about fulfillment for Managed Services brands.
Book a call and we’ll show you the floor.
A 30-minute call about your products, your order volume and how we would ship them.